Refund & Cancellation Policy

1. 14-Day Free Trial

We believe you should pay only for software that brings tangible value to your institute. To ensure Eduxy is the right fit, we offer a 14-day free trial across all paid subscription plans (Starter, Growth, and Pro).

No credit card is required to begin your trial. During these 14 days, you have complete access to import lead spreadsheets, set up cohort billing schedules, test Zyra WhatsApp triggers, and run integrations.

2. 14-Day Refund Guarantee

In addition to our free trial, we offer a 14-day refund guarantee for first-time buyers.

If you choose to upgrade to a paid plan and decide within the first 14 days of your initial billing cycle that Eduxy does not suit your institutional requirements, you are eligible to request a full 100% refund of your first payment.

3. Subscription Cancellations

You can cancel your Eduxy subscription at any time directly through your billing portal settings.

Upon cancellation, your subscription will remain active until the end of your current billing period (monthly or yearly). No further charges will be applied. We do not provide prorated refunds or partial credits for the unused portion of a billing cycle once the 14-day guarantee window has passed.

4. Auto-Renewals

Unless cancelled prior to the renewal date, all monthly and annual subscriptions will automatically renew.

Automatic renewal payments are processed automatically. Once a renewal invoice has been generated and charged, it is non-refundable. It is the responsibility of the institute administrator to cancel the subscription before the auto-renewal date.

5. Refund Processing Time

Once a refund request is received and verified to be within the 14-day window:

• We will approve and submit the refund transaction back to our payment processor (Razorpay) within 2 business days.
• The funds will be credited to your original payment method (bank account, credit card, or UPI) within 5 to 7 business days, depending on your financial institution's processing cycles.

6. Policy Abuse & Exceptions

We reserve the right to refuse refund requests in cases of policy abuse, which includes but is not limited to:

• Repeatedly registering, upgrading, and requesting refunds across multiple separate email accounts or subdomains.
• Severe violations of our Terms of Service (e.g., utilizing Zyra automation to send spam, unsolicited promotional messages, or harassing content).

7. Requesting a Refund

To request a refund under our 14-day refund policy, please submit an official request to our support team: