1. Introduction
Welcome to Eduxy ("we", "our", "us"). We provide an all-in-one CRM, installment billing, and WhatsApp automation platform designed specifically for educational institutes, academies, and coaching centers.
This Privacy Policy outlines how we collect, use, disclose, and protect personal and institutional information when you use our website, cloud platform, and services (collectively, the "Service"). By accessing or using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
To deliver our Service effectively, we collect information across different categories:
- Account and Profile Data: When you register an institute on Eduxy, we collect account credentials, administrative staff names, contact details, and billing information.
- Student and Lead Data: In using our CRM, you may upload databases or lead details containing student names, contact information, parent details, enrollments, and payment schedules. You retain ownership of all student data uploaded.
- Usage Data: We automatically collect telemetry, page view histories, API access logs, feature usage statistics, and diagnostic logs to monitor and optimize performance.
- Device and Connection Data: IP addresses, browser types, operating systems, and device identifiers are collected for security and analytics.
3. How We Use Information
We process your data to fulfill our services and support your operations:
- To establish and manage your institute's account.
- To enable admission conversion tracking, lead routing, and database search functionality.
- To automate installment calculations, invoice generation, and financial tracking.
- To trigger instant WhatsApp confirmations and scheduled fee reminders using our native Zyra automation.
- To provide technical support, diagnose server errors, and protect against security breaches or fraudulent activity.
4. Data Sharing & Third Parties
We do not sell your personal or student data to third parties. We share data only with trusted subprocessors strictly necessary to operate our SaaS:
- Payment Gateways: All payment processing runs securely through third-party processors (e.g., Razorpay). We store only receipt references and transaction statuses, never payment card credentials.
- Communications Infrastructure: Student notifications and WhatsApp messages are processed through our partner Zyra API or standard SMS gateways.
- Cloud Hosting: Our platform is hosted on secure cloud infrastructure providers compliant with global security standards.
5. Security & Tenant Isolation
Eduxy is engineered with robust security principles to safeguard sensitive institutional and billing information:
- Strict Tenant Isolation: Every request is securely scoped to a specific tenant at the database and application layers, ensuring one institute can never read, modify, or leak another's data.
- Encryption: All data is encrypted in transit using industry-standard TLS protocols and at rest on our server disks.
- Access Controls: Fine-grained role permissions let administrators restrict employee access to financial reports and lead lists.
6. Your Rights & Choices
As an institute administrator or user, you have specific rights regarding your data:
- You can access, export, or download lead and student databases in CSV formats.
- You can update, modify, or correct user profiles and institute settings directly through the dashboard.
- You can request account deletion or data sanitization by contacting our support team.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our technology, security practices, or legal compliance. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data protection rights, please contact our Data Protection Officer at: